Up & Away




Booking Conditions

PLEASE READ THESE TERMS, CONDITIONS, AND NOTICES BEFORE USING OR OBTAINING ANY INFORMATION, PRODUCTS, OR SERVICES THROUGH THIS SITE. Up & Away Ltd provides access to, and use of, this Site to you, the agent, subject to your acceptance of the following Terms & Conditions. Your access and use of this Site constitutes your agreement to observe these Terms and those set forth in the Site.

It is the responsibility of the travel agent and client to check the accuracy of the information booked in confirmation invoices received. Any errors must be reported to us within seven days from the date printed on the confirmation invoice or before the client departure date, whichever is earlier.

How to make your booking

Please use this on-line booking system to make hotel reservations for your clients. If you cannot see a hotel that you are seeking, or if the departure date is imminent, please either phone us on 020 8289 5050 or email us at info@upandawayholidays.co.uk and we will gladly search our entire database for you and make these reservations.


(i) If you make a booking more than 10 weeks before the departure date of travel you will have to pay a non-refundable deposit of �125. Certain accommodations may require a higher deposit or even full payment straight away and these will be informed to you before you commit to the booking wherever possible.

(b) Final payment is due ten weeks before your departure date. Late payment may result in the cancellation of services. No services will be provided unless payment is received for the full amount shown on the invoice by the due date.

Cancellations & Amendments

All cancellations and amendments will be subject to the following policy, unless a special cancellation policy is stated on our invoice. Notice of any amendment must be made either via email or by telephone and will be subject to availability. Cancellations must be notified in writing and will be actioned upon receipt.

(i) Admin Fees: �25 per room/unit, per change

This applies for change of travel date or change of hotel. Name changes will be treated as a cancellation & re-book, will be subject to availability and re-costed at the new rate applicable at the time of change. A change which reduces the stay will be treated as a cancellation and will incur the relevant cancellation fees.

(ii) Cancellation Fees (unless otherwise stated):

85+ days prior to the date of the first service: loss of deposit.
84-71 days 30% (or loss of deposit if this is greater)
70-0 days100%

No refund will be given for changes or cancellations after commencement of travel, regardless of any information to the contrary provided by hotel staff or handling agents locally.

Changes by the Company:

On occasions it may be necessary to amend certain arrangements of your holiday, which we reserve the right to do so at any time. If a major change occurs we will inform you or your agent as soon as possible. A major change is one that involves a change of resort area or a lower class of accommodation and in such instances you can a) accept the new arrangements b) purchase another available service with Up & Away Ltd or c) cancel your service at no charge. Once the change is confirmed and accepted no claims for compensation or additional expenses will be accepted. We reserve the right due to operational reasons to substitute hotels of equal or superior quality when necessary.

Prices & Surcharges:

Prices shown are in pounds sterling and are gross including all known taxes (unless stated to the contrary against any individual service). Once an invoice has been paid in full the cost of the service is guaranteed and will not be subject to surcharges due to currency fluctuations or tax increases. Rates do not include incidentals such as resort fees, meals/beverages, telephone calls or other items of a personal nature not otherwise specified in the quoted rates. All personal charges must be paid at the time of stay, prior to departure from the hotel. A major credit card or cash deposit may be required upon check-in at the hotel.

Hotel Bedding & Special Requests:

Room rates are based on clients using existing bedding which will normally be two queen-size beds in most USA/Canadian hotels. However, rooms can be smaller in major cities (ie. New York & San Francisco) and many rooms will only contain one queen/king bed. At no time can we ever guarantee a room to have two beds when only two people are occupying the room. Special requests to this affect will be taken but cannot be guaranteed. Similarly, other requests made on the booking (ie. non-smoking, high floor) are only passed on to the hotel as a courtesy and cannot be guaranteed. Requests for rollaway beds and cribs may result in additional charges payable directly to the hotel.

Minimum Age

At least one member of the party must be 18 years of age to check into a hotel, with the exception of Las Vegas and Daytona Beach hotels that require one member of the party to be at least 21 years of age to check into a hotel.

What to do if you have a problem or complaint:

If you have complaint about any of our services or facilities which make up your holiday you have a legal duty to inform the actual supplier of those services or facilities as soon as possible while in resort. If you do not do this it may affect your legal rights and may reduce or even extinguish any compensation which you might otherwise be entitled to receive.

If you have a serious problem which cannot be resolved you should contact us by telephone while in resort or in writing upon your return, ensuring this is within 28 days of the last service provided by us. If you fail to follow this procedure our ability to investigate your complaint may be seriously hampered and we reserve the right to reject your complaint without liability.

Financial Protection

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

Terms and Conditions are Subject to Change without Notice.